Privacy Policy
Synergy Heating and Cooling Inc
Privacy Policy
Effective Date: October 7, 2026
Synergy Heating and Cooling Inc (“we,” “us,” or “our”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit our website at synhvac.com or contact us for HVAC services.
1. Information We Collect
We may collect the following types of personal information:
- Name, phone number, email address, and home or business address
- Service history and appointment details
- Payment information (processed securely through third-party processors)
- Communications you send us via phone, email, or contact forms
- Device and usage data when you visit our website (e.g., IP address, browser type)
2. How We Use Your Information
We use the information we collect to:
- Schedule and confirm service appointments
- Send billing statements and payment confirmations
- Provide dispatch updates and job completion notifications
- Respond to your inquiries and customer support requests
- Send appointment reminders and follow-up surveys
- Send marketing and promotional text messages, such as seasonal offers and maintenance plan reminders, only to customers who opted in to receive them
- Improve our website and services
- Comply with legal obligations
3. SMS / Text Message Communications
Synergy Heating and Cooling Inc collects SMS opt-in consent through the chat widget on our website and through verbal consent during phone calls or in-person visits. The chat widget has two optional, unchecked checkboxes: one for informational/transactional messages (appointment reminders, dispatch updates, billing notices, job follow-ups and replies to your questions) and one for promotional messages (seasonal offers, maintenance plan reminders and service promotions). You may check either, both or neither. Consent is not a condition of purchase. Customers are informed that message frequency varies, message and data rates may apply, and they can reply HELP for help or STOP to opt out at any time.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
4. How We Share Your Information
We do not sell, rent, or share your personal information with third parties for marketing or promotional purposes. We may share your information only in the following circumstances:
- With service providers who assist us in operating our business (e.g., scheduling software, payment processors), subject to confidentiality agreements
- When required by law, court order, or governmental authority
- To protect the rights, property, or safety of our company, employees, or customers
All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
5. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet or electronic storage system is 100% secure.
6. Your Choices
You have the following rights regarding your personal information:
- Opt out of SMS messages at any time by replying STOP to any text message you receive from us
- Reply HELP to any SMS message for assistance
- Contact us to request access to, correction of, or deletion of your personal information
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
8. Children’s Privacy
Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes are posted constitutes your acceptance of the revised policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, or need assistance with our SMS messaging service, you can reply HELP to any text message from us. You may also contact us directly:
Synergy Heating and Cooling Inc Phone: (407) 412-7188
Email: [email protected]
Address: 505 Deltona Blvd Suite 103, Deltona, FL 32725
Website: synhvac.com